Last updated: 26 October 2026. This policy explains what personal information Gift Al Arab (giftalarab.com) collects when you browse our website or place an order, how we use it, and the choices you have.
Information we collect
- Your details: your name, email address, phone number and billing address when you place an order or contact us.
- Recipient details: the recipient name, phone number, delivery address, delivery date and time slot, and your gift message, so we can deliver your gift.
- Order details: the products you buy, prices and order history.
- Technical information: basic data such as your browser type, device and pages visited, collected through cookies and server logs.
How we use your information
- To prepare, deliver and support your order, including contacting you or the recipient about the delivery.
- To send order confirmations and service messages by email.
- To answer your questions and handle refunds or changes.
- To keep our website secure, prevent fraud and improve how the site works.
We do not sell or rent your personal information.
Who we share it with
We share only what is needed to complete your order: delivery details with the florists, bakers and drivers who prepare and deliver your gift, and email details with the service that sends our order emails. We may also disclose information if the law requires it.
Payments
The payment options available today are shown at checkout. We do not store payment card numbers on our website.
Cookies
We use essential cookies to keep your cart and checkout working, and may use analytics cookies to understand how visitors use the site. You can block or delete cookies in your browser settings, but the cart and checkout need essential cookies to work.
How long we keep information
We keep order records for as long as needed to provide our service and to meet accounting and legal requirements in the UAE, and then delete or anonymise them.
Your rights
You can ask us to access, correct or delete the personal information we hold about you, or to stop sending you emails. Email info@giftalarab.com and we will respond as soon as we can. Where you give us a recipient’s details, please make sure they are happy for you to do so.
Security
Our website uses an encrypted HTTPS connection, and access to order information is limited to the people who need it to fulfil your order.
Changes and contact
We may update this policy from time to time, and the date at the top shows the latest version. Questions? Contact us or email info@giftalarab.com.