Refund & Cancellation Policy
We want you to be delighted with every order. Because flowers and cakes are freshly made and perishable, the following applies:
Cancellations & changes
You can amend or cancel an order free of charge up to 24 hours before the scheduled delivery. For same-day orders already in preparation, changes may not be possible.
If something isn’t right
If your gift arrives damaged or not as described, please contact us within 24 hours of delivery with a photo and your order number. We’ll arrange a replacement or a refund.
Failed delivery
Please provide an accurate recipient name, address and phone number. If delivery fails because the details were incorrect or the recipient was unavailable and unreachable, we may not be able to offer a refund, but we’ll always try to redeliver.
Questions? Contact us and we’ll make it right.
